SHIPPING & RETURNS
Shipping Domestic
We aim to send out your order within 1 to 3 working days. In busy times it may take us a little longer. Depending on the size of your purchase, your order will go by Royal Mail Second Class or standard parcel, or by MyHermes, in which case a signature may be required when you receive your parcel.
This service should take between 3 to 5 working days. We charge a flat rate of £2.25 per order for standard delivery and free delivery for orders over £25.00. If you would like your order to be tracked please choose this option on checkout. You will receive a tracking number for your order.
​
Overseas Orders
We deliver both to Europe and the Rest of the World. Postage costs vary depending on destination and delivery choice. The exact delivery price will be calculated at the checkout but starts from £6.00.
Delivery times vary but should not take longer than 2 weeks from when we send it.
Overseas Airmail Standard: Cost effective delivery sent via Royal Mail.
​
Overseas Airmail Tracked: Upgrade to this service at an additional cost. You will get a tracking number.
​
​
Return & Exchange Policy
We do hope that your are very happy with what you receive. If you are not then please get in touch immediately.
​
Items can only be returned if they were purchased from this website.
​
Please note, postage can only be refunded if you have received an incorrect item. If you change your mind about the product then you will have to pay for the return postage and you will receive a full refund of your original purchase + original postage cost.
If you notice that your order is damaged, please do not accept the package and contact me straight away. Alternatively please photograph the damaged packaging, or send it back so I can see what went wrong.
​
We hope that you find the website easy to use, but please feel free to email susannah@ohsusannah.co.uk if you have any problems.
​
Susannah